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Plans & billing
My account is paused
Why an account gets paused and how to unpause it.
An account is paused (read-only, automations off) when a payment still fails after all retries, after a full refund, or after a chargeback. A partial refund does not pause your account.
To unpause: go to Billing and update your payment details. After a successful payment everything switches back on automatically.
Your data is kept for 30 days while paused. We email you on day 7 and day 25; after 30 days the data is permanently deleted.
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