Connect Gmail or Outlook

1. Go to Connections and click Sign in with Google (Gmail) or Sign in with Microsoft (Outlook / Microsoft 365).
2. Choose the mailbox your customers write to, for example support@yourstore.com.
3. Allow Mungo to read, organise and send email. On Google's screen, tick every checkbox.
4. You're back in Mungo with a green Connected message.

Mungo then fetches the emails of the last 7 days (without automatically answering them) and checks for new mail every few minutes. Only owners and admins can connect a mailbox.

Good to know

• Replies you send in Mungo go out from your own mailbox and appear in its Sent folder, so the customer sees a normal email from you.
• Emails you answer directly in Gmail or Outlook also show up in the conversation.
• Mungo leaves promotions, social updates, spam and drafts alone.
• You can disconnect at any time in Connections; the conversations stay in Mungo.

For order details

Connect Shopify too ("Connect Shopify"). If orders don't show up in the customer panel, open your Mungo app in the Shopify Dev Dashboard → Settings → Protected customer data access, request access to customer data and the fields name, email and address, and save.